Privacy Policy | Stain Alive

We understand the importance of our customers' personal data and respect their privacy. We comply with the General Data Protection Regulations and do everything we can to uphold its key principles. This means that:

We will be clear and open about the way we collect, store, and use personal data.
We will only collect data for each individual that is adequate and relevant for us to run the business effectively.
We will do everything we can to keep the data accurate and up to date and will not keep it for longer than is necessary.
The processes we have in place for collecting, storing, and using data will, as far as is possible and reasonable, ensure that it is kept safely and only accessed by those who need to see it.

Data Collection

We collect personal data on our website

When customers place an order for delivery - name, address & email address and / or telephone number - so we can deliver the order, confirm we have dispatched it and contact the customer about it if necessary.
When people message us - name & email address - so we can reply to their request
When people opt-in to receive our newsletter - name & email address
To measure the effectiveness of the website

Data Storage - we store this data

Data sharing

We do not share our data with any individuals or organisations other than the following:

Our hosted content management system
Our email marketing system
Our online finance system
Our accountant
Our digital and IT consultant where appropriate
Google Analytics in the case of website visitors

If you would like any of your personal data removed from our systems, please email p.spence@vars.org.uk.